Skip to main content
Recent Amazon data fills in over several days as order, item, and finance records arrive. See Amazon Seller Central data freshness before treating a recent gap as a stopped connection. Older gaps can come from an incomplete historical load or expired access. Check the connection and the missing dates:
  1. In your SourceMedium workspace, open the store and find the Amazon Seller Central connection.
  2. If it shows Needs reconnection, select Reconnect and sign in to Seller Central with an account that has admin rights. See Reconnect a data source.
  3. If it shows Connected but older dates are missing, open a support request with the marketplace, date range, and report you are comparing. Your SourceMedium team can check ingestion and whether the recovered data has reached your dashboard or warehouse.
Missing days can be backfilled when they fall within the current Orders and Finance backfill window and Amazon makes the records available. Reconnect promptly to preserve the available recovery window. Older missing periods require historical exports or another import path. To avoid this, watch for Amazon’s “Developer Access Renewal” emails and approve SourceMedium when asked. You can also review authorized apps any time in Seller Central under Settings > User Permissions > Manage your Apps.