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Gorgias is a customer support platform for ecommerce brands. SourceMedium syncs Gorgias tickets and satisfaction survey data so support conversations can be analyzed alongside customer and order history.
Gorgias is a Premium integration. Reach out to your account manager or integrations@sourcemedium.com to confirm it is enabled for your account.

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How to connect

SourceMedium connects to Gorgias with Gorgias REST API credentials. You create the key in Gorgias, then enter your Gorgias subdomain, account email, and API key in SourceMedium.
You connect data sources yourself in SourceMedium. Sign in to your SourceMedium account, open your store, then in the Data sources section click Connect data source and choose the platform. You need an Editor or Admin role on the store. If you have view-only access, ask an admin or editor on your team to connect it.Once it is connected, what happens next covers first-sync timing and what each connection status means.
1

Create an API key in Gorgias

In Gorgias, go to Settings → REST API and create an API key. See Gorgias’s guide: REST API.Gorgias API keys carry no scopes of their own. A key is tied to the user who creates it and inherits exactly that user’s permissions, so creating it from a user with only the access SourceMedium needs is what limits it.
2

Add your Gorgias details in SourceMedium

Find Gorgias in the connector picker and click Connect, then enter:
  • Subdomain: the part before .gorgias.com in your Gorgias URL (for example, acme for acme.gorgias.com)
  • Email: your Gorgias account email
  • API key: the key you just created
Click Connect.
3

Confirm it is connected

SourceMedium checks the details with Gorgias before saving them, so a wrong subdomain, email, or key is rejected on the spot. The connection reads Awaiting first data until the first sync lands, then Connected.
SourceMedium only ever reads from your connected platforms. It does not create, change, or delete anything, so create the key with read-only access wherever the platform offers it. Treat it like a password: keep it confidential and avoid sharing it over email or in spreadsheets. If the credential is rotated or revoked, follow this guide’s connection method to update SourceMedium.

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What data syncs

Data can include ticket status, communication channel, message volume, assignee or team, tags, resolution timing, one-touch resolution, and customer satisfaction survey results.