Follow this integration guide to connect your Loop Returns data to SourceMedium.
Loop Returns is the returns and exchanges platform used by high-volume Shopify brands. SourceMedium syncs Loop return outcomes, reasons, financial amounts, and timing so returns can be analyzed alongside Shopify orders and customers.How to connect
SourceMedium connects to Loop Returns with an API key that you create in Loop and paste into SourceMedium.Create an API key in Loop Returns
In Loop, go to Returns Management → Tools & integrations → Developer Tools and generate an API key. See Loop’s guide: Navigating the developers page.
Add the key in SourceMedium
Find Loop Returns in the connector picker and click Connect. Paste the API key and click Connect.
What data syncs
Data can include:- return outcome, such as exchange, refund, credit, upsell, or combined outcomes
- refunded, exchanged, and upsell amounts
- return timing
- return reasons
- returned SKUs and exchanged products
- links back to the original Shopify order and customer where available
Questions you can answer
- What percentage of our returns result in an exchange vs a refund?
- Which SKUs and variants have the highest return rates this season?
- What are the top return reasons this quarter, broken down by parent and sub-reason?
- How does return timing (days to return) differ between exchange and refund outcomes?
- Do customers who exchange rather than refund have higher 90-day repeat purchase rates?
- What is our net return cost as a percentage of gross revenue by month?
- How many orders have more than one return over their lifetime?
- Which acquisition channels produce orders with the lowest return rates?
Notes
- Loop Returns can provide return and exchange details that are not always visible in Shopify refund records.
- A single Shopify order can have more than one return event.
- Historical data is available from the date your Loop Returns account was created.