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TikTok Shop orders and storefront performance flow into SourceMedium alongside your other sales channels.
Sign in to SourceMedium, open your store, then choose Data sources → Connect data source and select the platform. You need an Admin or Editor workspace role.After you connect explains the first sync and connection statuses.

How to connect

SourceMedium connects to TikTok Shop with a one-click authorization. You authorize TikTok Shop yourself, so there is no API key to create and no setup link to wait for.
Only your shop’s owner account (the main seller account) can authorize this connection. Sub-accounts, the staff accounts you add in Seller Center, cannot approve it. This is a TikTok rule about account type, not about permissions, so granting a sub-account more roles or broader access will not change it.If a sub-account starts the authorization, TikTok stops the flow on its own screen with “Sub-accounts are unable to authorize. To authorize, log out and retry with your main seller account.” SourceMedium never receives the attempt, so the connection simply stays unauthorized.You only need the main seller account for this one step. Once it has authorized, your sub-accounts keep working in Seller Center exactly as before.
1

Start the TikTok Shop connection

Find TikTok Shop in the connector picker and click Connect. The Connect TikTok Shop page opens on the Authorize step.
2

Sign in as the main seller account

Before you continue, check which TikTok Shop account you are signed in as. If it is a sub-account, log out of TikTok Shop first and sign back in as the main seller account. Doing this now avoids a failed authorization.
3

Authorize with TikTok Shop

Click Authorize with TikTok Shop. SourceMedium sends you to TikTok Shop in the same tab to approve read-only access, then brings you straight back. If the authorization does not finish, the page explains why and offers Try authorizing TikTok Shop again.
4

Select accounts

Back in SourceMedium, choose the shop you want SourceMedium to read, then save. TikTok Shop connects one shop per connection.
5

Confirm it is connected

The flow finishes on Done. The connection shows Awaiting first data until the first sync lands, then Connected. A newly connected shop joins your reports on the first weekly refresh after its order history finishes loading, so TikTok Shop orders can take a week or more to appear in reporting.
If TikTok asks how long to grant access, choose Unlimited: an authorization approved for a limited period expires at its end. SourceMedium emails your admins and editors a week before a limited authorization ends. If it does end, the connection shows Needs reconnection. Reconnect as the owner account.

Reconnect

If the connection shows Needs reconnection, open it in SourceMedium and click Reconnect. You repeat the steps above: approve access in the platform or paste a new key, then confirm the accounts and save. If you cannot do it yourself, use Ask someone else to connect where it is offered. If the connection shows Paused because SourceMedium paused it after six months without new data, reconnect it the same way. That is the only way to resume it. Your historical data is kept and nothing is scheduled for deletion. See When SourceMedium pauses a data source. A data source you paused yourself resumes with Resume data source instead.

What data syncs

SourceMedium requests read-only access to your shop’s authorization details, orders, returns and refunds, products, and finance records. There is no write access, so nothing SourceMedium does can change your shop, your listings, or your orders.

Troubleshooting

Log out of TikTok Shop, sign back in as the main seller account (the one that created the shop), and start the connection again. See the warning above.
A failed authorization leaves the connection exactly as it was, with no error on the SourceMedium side, because TikTok stops the flow before SourceMedium is involved. Start the connection again from the Connect TikTok Shop page and watch for the TikTok screen to return you to SourceMedium. If it does not, check which TikTok account approved it.
SourceMedium currently supports TikTok Shop sellers in the United States. If your shop sells in another region, contact your account manager or integrations@sourcemedium.com so we can confirm timing for your market.