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Raw data only. Okendo lands as a raw warehouse table, not modeled dashboards or AI analysis. Raw tables are delivered only to organizations on a dedicated warehouse, for the tables picked under Warehouse → Raw data in your SourceMedium workspace. See Foundation and Pro.
Okendo is a customer marketing platform that collects product reviews, ratings, and loyalty activity for ecommerce brands. SourceMedium reads your Okendo product reviews once a day and lands them in your warehouse.
Sign in to SourceMedium, open your store, then choose Data sources → Connect data source and select the platform. You need an Admin or Editor workspace role.After you connect explains the first sync and connection statuses.

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Vendor documentation

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Requirements

  • API access on your Okendo account. Okendo sells API access as an add-on, so confirm with Okendo that it is enabled for you. Without it, Okendo accepts your credentials but will not serve reviews, and the connection tells you to contact Okendo. Reconnecting does not fix this.
  • Your Okendo User ID and API key. Both are in the integration settings of the Okendo app.
  • Pending and rejected reviews may need more access than approved ones. If your key cannot read them, SourceMedium imports approved reviews only, and the status column shows which statuses are present.

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How to connect

1

Copy your Okendo credentials

In the Okendo app, open the integration settings and copy your User ID and API key.
2

Add them in SourceMedium

Find Okendo in the connector picker and click Connect. Enter the User ID and the API Key in their fields, then click Save.
3

Confirm it is connected

SourceMedium checks the credentials with Okendo before saving them, so a wrong User ID or API key is rejected on the spot. The connection reads Awaiting first data until the first sync lands, then Connected.
SourceMedium only ever reads from your connected platforms. It does not create, change, or delete anything, so create the key with read-only access wherever the platform offers it. Treat it like a password: keep it confidential and avoid sharing it over email or in spreadsheets. If the credential is rotated or revoked, follow this guide’s connection method to update SourceMedium.

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What data syncs

Each review carries its rating, title, body, status, creation date, the reviewer’s display name as your storefront shows it, and the product, variant, and order identifiers. Product IDs keep Okendo’s platform prefix (for example shopify-123456789). The order, reply, and media details stay as JSON columns. Reviewer email addresses, full names, locations, and profile photos are not imported. Select okendo__reviews under Warehouse → Raw data in your SourceMedium workspace to receive it in your_project.sm_sources.

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Refresh and history

  • Refresh: once a day. Okendo has no way to ask for only the reviews that changed, so every sync reads every review and publishes a complete snapshot. Edits, moderation changes, and deleted reviews show up after the next sync.
  • History: every review, on every sync. There is no separate backfill.
  • Incomplete syncs: a sync that does not finish publishes nothing, and the previous snapshot stays current.

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Known gaps

  • Very large review counts. A sync has a fixed time budget that covers about 270,000 reviews. A store with more reviews than that cannot complete a snapshot yet, so no reviews land. If that applies to you, contact your account manager or integrations@sourcemedium.com.