Ecommerce & Subscription

Stay AI subscriptions, retention, and churn next to your orders

Retention work is invisible without the order history behind it. Stay AI subscribers, MRR, and cancellation reasons sit next to your Shopify orders.

Access: API key with Read Subscriptions, Read Orders, and Read Selling Plan Groups
Where to create it: Stay AI Merchant Portal, under Settings, then API Keys
MCP server: Official server, checked September 2026

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Stay AI

Commerce, order, billing, and subscription systems that anchor revenue and lifecycle reporting.

Why Stay AI?

Stay AI runs the subscription program and its retention flows. SourceMedium reads Stay AI's subscriptions and orders to decide, line by line, which Shopify revenue is recurring and which is a one-time purchase. The same subscriptions fill the subscriber and cohort tables ReCharge uses.

MRR tracking

Monthly recurring revenue calculated from active Stay AI subscriptions.

Retention and cancellations

Signup-cohort retention and cancellation reasons, where Stay AI supplies them, show where subscribers leave.

Line-level order type

Stay AI's line mappings take priority over weaker Shopify signals such as order tags.

Mixed and prepaid carts

Orders are split into subscription, prepaid, one-time, and mixed subscription-and-one-time.

Before you analyze

Boundaries that change how Stay AI numbers should be read.

Pick the grain first

Subscription, subscriber, and order are separate grains with separate tables. One subscriber can hold several subscriptions, so decide what you are counting before you count it.

Details in the docs

Order type is not the lifecycle

An order classified as subscription says what was bought on that order. Active subscribers, cancellations, and MRR come from Stay AI's subscription records.

Details in the docs

What you can ask

With SourceMedium Agent, you can query Stay AI data using natural language. Here are some examples.

What's our subscription retention rate by signup cohort?

Which cancellation reasons are most common?

What share of revenue came from subscription orders each month? Show the classification rules.

Investigate with your AI

Joins with other integrations

Stay AI data is designed to join with your other data sources for unified analysis.

Shopify ReCharge Loop

How it works

Setup depends on the source. We confirm access requirements, history, cadence, and customer responsibilities before implementation begins.

Create a read-scoped key

In the Stay AI Merchant Portal, create an API key with Read Subscriptions, Read Orders, and Read Selling Plan Groups. Update and Delete scopes are not needed.

Connect in SourceMedium

Choose Stay AI in the connector picker and paste the key. A key missing the read scopes is rejected on the spot.

Wait for the first data

The connection reads Awaiting first data until its first sync lands, then Connected.

Ready to stop debating the numbers?

In 30 minutes, we will

Map your current systems and reporting gaps.
Show one workflow relevant to your team.
Outline likely fit, implementation scope, and next steps.

Book a walkthrough

Share a little context, then choose a time immediately after submitting.