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If your company has multiple stores, the AI Analyst asks you to confirm which store a thread should use.
This only applies when your tenant has more than one available sm_store_id. If you have one store, you will not see this flow.

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When you’ll see this

You are in the multi-store flow when:
  • Your tenant has >1 sm_store_id values
  • The AI Analyst shows a store selector before analysis runs
If only one store exists, analysis runs normally without a selector.

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How it works

Store selection is set per thread:
  1. You start a question.
  2. You confirm a store (button or typed reply, depending on context).
  3. The thread is locked to that store.
  4. Everything in that thread stays on that store.
To switch stores, start a new thread.

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DM vs channel behavior

ContextBehavior
Direct message (DM)If needed, you’ll see store confirmation. Typing can confirm the selected store when confirmation is waiting.
Channel or private channel threadStart by mentioning the bot. If store confirmation is waiting, use the button or type a reply. After the store is locked, mention the bot for follow-up analysis (for example, @SourceMedium).
In channels, use @SourceMedium for follow-up analysis in the thread.

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What happens after store confirmation in channels

If a channel thread is waiting for store confirmation:
  • Your original question is held.
  • As soon as you confirm the store, that question runs automatically.
  • A typed confirmation reply is treated as confirmation, not as a brand-new question.

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Where to see your available stores

You can check your available stores directly in Slack at the start of a new DM thread:
  1. Start a new DM thread with SourceMedium.
  2. Click Data Availability Report in the opening message.
  3. In the modal, find the section listing stores by sm_store_id.
If you’re not sure what sm_store_id means, see the Glossary.

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Common pitfalls

Older selector messages can expire. Use the latest selector shown in the thread, or start a new thread.
In channels, follow-up analysis requires mentioning the bot with @SourceMedium. Ask again with @SourceMedium.
Once confirmed, the thread is locked to that store. Start a new thread to switch stores.

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Quick examples

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Channel flow

1

Start with a mention

In a channel thread, ask a question with @SourceMedium.
2

Confirm store scope

If prompted, click Use this store or type a reply.
3

Continue with mentions

Ask follow-ups in that thread with @SourceMedium.

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DM flow

1

Ask your question in DM

Message the bot directly in DM.
2

Confirm store if prompted

Use the selector/confirmation prompt if shown.
3

Keep going in the same DM

Ask follow-up questions naturally in DM.

Setup & Installation

Installation, permissions, and workspace access basics.

Troubleshooting

Common issues and fixes for Slack interaction patterns.

Standard Analysis

How specific questions are processed.

Deep Analysis

How open-ended questions are handled.