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If your company has multiple stores, the AI Analyst asks you to confirm which store a thread should use.
This only applies when your tenant has more than one available sm_store_id. If you have one store, you will not see this flow.

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When you’ll see this

You are in the multi-store flow when:
  • Your tenant has >1 sm_store_id values
  • The AI Analyst shows a store selector before analysis runs
If only one store exists, analysis runs normally without a selector.

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How it works

Store selection is set per thread:
  1. You start a question.
  2. You confirm a store (button or typed reply, depending on context).
  3. The thread is locked to that store.
  4. Everything in that thread stays on that store.
To switch stores, start a new thread.

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DM vs channel behavior

In channels, use @SourceMedium for follow-up analysis in the thread.

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What happens after store confirmation in channels

If a channel thread is waiting for store confirmation:
  • Your original question is held.
  • As soon as you confirm the store, that question runs automatically.
  • A typed confirmation reply is treated as confirmation, not as a brand-new question.

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Where to see your available stores

You can check your available stores directly in Slack at the start of a new DM thread:
  1. Start a new DM thread with SourceMedium.
  2. Click Data Availability Report in the opening message.
  3. In the modal, find the section listing stores by sm_store_id.
If you’re not sure what sm_store_id means, see the Glossary.

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Common pitfalls

Older selector messages can expire. Use the latest selector shown in the thread, or start a new thread.
In channels, follow-up analysis requires mentioning the bot with @SourceMedium. Ask again with @SourceMedium.
Once confirmed, the thread is locked to that store. Start a new thread to switch stores.

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Quick examples

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Channel flow

1

Start with a mention

In a channel thread, ask a question with @SourceMedium.
2

Confirm store scope

If prompted, click Use this store or type a reply.
3

Continue with mentions

Ask follow-ups in that thread with @SourceMedium.

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DM flow

1

Ask your question in DM

Message the bot directly in DM.
2

Confirm store if prompted

Use the selector/confirmation prompt if shown.
3

Keep going in the same DM

Ask follow-up questions naturally in DM.

Setup & Installation

Installation, permissions, and workspace access basics.

Troubleshooting

Common issues and fixes for Slack interaction patterns.

Standard Analysis

How specific questions are processed.

Deep Analysis

How open-ended questions are handled.