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Customer Success & Operations Raw data only

Okendo reviews beside your orders

Okendo reviews and ratings sit in the Okendo app, away from the orders they describe. Connect your Okendo API credentials to land them as raw tables.

Access
Your Okendo User ID and API key
Requires
Okendo API access, an add-on Okendo enables for your account
Delivery
Raw warehouse tables, for plans with a dedicated warehouse

Okendo

CRM, customer support, returns, and people operations platforms.

Why Okendo?

SourceMedium takes a complete snapshot of your Okendo reviews every day, with ratings, review text, and the products and orders each one mentions.

A fresh snapshot daily

Every sync reads every review, so edits, moderation, and deletions show up the next day.

Linked to products and orders

Reviews keep their product, variant, and order identifiers for joins to your store data.

Shopper contact details stay out

Reviewer emails, full names, locations, and photos are not imported; the storefront display name is kept.

Joins with other integrations

Okendo data is designed to join with your other data sources for unified analysis.

How it works

Setup depends on the source. We confirm access requirements, history, cadence, and customer responsibilities before implementation begins.

1

Copy your credentials

Find your User ID and API key in the Okendo app's integration settings.

2

Connect Okendo

Choose Okendo in your connector picker and enter both values.

3

Query raw tables

On a dedicated warehouse, pick the tables you want and query them in BigQuery.

Ready to stop debating the numbers?

In 30 minutes, we will

  1. Map your current systems and reporting gaps.

  2. Show one workflow relevant to your team.

  3. Outline likely fit, implementation scope, and next steps.

Book a walkthrough

Share a little context, then choose a time immediately after submitting.

Takes under a minute. Then pick a time.

How we use your details