Returns and exchanges, connected to the full customer journey
Returns get treated as a cost line, not a signal. Every Loop return joined to its order and customer for rates, reasons by SKU, and retention effect.
Loop Returns
Post-purchase support, helpdesk, and returns platforms that power customer-facing operations.
Why Loop Returns?
Loop Returns provides detailed return-event data. SourceMedium connects those events to order history so you can analyze return economics and understand which observed outcomes correlate with loyalty or churn.
Return outcome analysis
Exchange, refund, upsell, store credit, and mixed outcomes sync with full financial detail per return.
Return reason hierarchy
Two-level return reason data at the SKU level reveals the root cause behind your return rates.
Post-purchase retention
Returns join order history and customer LTV so you can measure whether exchange customers repurchase at higher rates.
Return timing and cost
Days to return, return timing bands, and net return cost (refund minus upsell capture) sync per return.
What you can ask
With the AI Analyst, you can query Loop Returns data using natural language. Here are some examples.
What percentage of returns result in an exchange vs a refund? Which SKUs have the highest return rates this quarter? What are the top return reasons by product category? Do customers who exchange repurchase at higher rates than those who refund? Which acquisition channels produce orders with the lowest return rates? How does return timing differ between exchange and refund outcomes? What is our net return cost as a percentage of gross revenue? How it works
Setup depends on the source. We confirm access requirements, history, cadence, and customer responsibilities before implementation begins.
Connect Loop Returns
Share your Loop Returns API key. We pull return records, outcomes, and line-item data.
Return data sync
Returns sync with outcome, financials, reason hierarchy, and exchange variant data.
Post-purchase analysis
Return data joins your order and customer models for full lifecycle analysis.
Ready to stop debating the numbers?
In 30 minutes, we will
-
Map your current systems and reporting gaps.
-
Show one workflow relevant to your team.
-
Outline likely fit, implementation scope, and next steps.
Book a platform walkthrough
Share a little context, then choose a time immediately after submitting.
Choose a time for your walkthrough
We couldn't load available times here.
Open the scheduling calendar in a new tab. If you cannot schedule now, we will still follow up.
Open scheduling calendar