---
title: "Freshdesk MCP Server: Claude Setup | SourceMedium"
description: Freshdesk's MCP endpoint on your freshdesk.com subdomain, generally available since September 2026, reads and updates tickets with an agent's API key.
url: "https://sourcemedium.com/mcp-directory/freshdesk/"
type: static
generatedAt: "2026-09-29T01:21:01.000Z"
---

[MCP Directory](https://sourcemedium.com/mcp-directory/) Customer support Official
# Freshdesk MCP server

Checked September 2026.

Freshdesk's server, on a brand's own freshdesk.com subdomain, reads support tickets and their conversation threads, contacts, companies, agents, groups, and knowledge base articles, and can create or update a ticket, reply, or add a note. Summarizing a thread before replying and checking which help articles cover returns and shipping are both within its reach.

## Freshdesk MCP options

Every fact in a row comes from the publisher's own documentation.

| Option | Audience | Reads or changes | Sign-in | Setup |
| --- | --- | --- | --- | --- |
| Freshdesk MCP server Freshworks | Developers | Reads tickets, conversations, contacts, companies, agents, groups, and knowledge base articles; can create and update tickets, reply or add notes, and create or update contacts, companies, agents, groups, and articles. Can write | API key or token | [Setup guide →](https://support.freshdesk.com/support/solutions/articles/50000012670-model-context-protocol-mcp-integration-in-freshdesk-eap-) |

## Connect Freshdesk to your assistant

Each card lists the servers whose setup guide covers that assistant.

### Connect Freshdesk to Claude, Cursor, VS Code, or Microsoft Copilot

- [Freshdesk MCP server →](https://support.freshdesk.com/support/solutions/articles/50000012670-model-context-protocol-mcp-integration-in-freshdesk-eap-)
Guide covers Claude Code, Claude, Cursor, VS Code, Microsoft Copilot Studio

## Other ways to reach Freshdesk data

- [Freshdesk API reference →](https://developers.freshdesk.com/api/)

## One MCP server per tool still can't answer a cross-channel question.

Each server brings its own sign-in, its own definition of revenue, and data your assistant can't join to the rest.

SourceMedium connects 63 commerce and marketing sources, keeps one set of maintained definitions, and gives ChatGPT, Claude, and other assistants a single connection to all of it. Freshdesk is not a SourceMedium source today.
## More in Customer support

- [Gorgias MCP server →](https://sourcemedium.com/mcp-directory/gorgias/)
- [Help Scout MCP server →](https://sourcemedium.com/mcp-directory/help-scout/)
- [Intercom MCP server →](https://sourcemedium.com/mcp-directory/intercom/)