> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sourcemedium.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help from SourceMedium

> Track support requests and read replies without leaving your workspace.

Watch the short narrated walkthrough, or follow the written steps and
screenshots below.

<Frame>
  <video controls className="w-full aspect-video" src="https://mintcdn.com/sourcemedium/vJWhKdrmNWXiJXVp/images/product-tours/get-support/demo.mp4?fit=max&auto=format&n=vJWhKdrmNWXiJXVp&q=85&s=e0dd57a5abcdae69807bc564ed3f666d" poster="/images/product-tours/get-support/01-open-support.png" data-path="images/product-tours/get-support/demo.mp4" />
</Frame>

<Steps>
  <Step title="Open Support">
    Support keeps your open and resolved requests in one place, each with a clear status.

    <img src="https://mintcdn.com/sourcemedium/vJWhKdrmNWXiJXVp/images/product-tours/get-support/01-open-support.png?fit=max&auto=format&n=vJWhKdrmNWXiJXVp&q=85&s=a8cad87ad3abe6a065ac25c229bea9f4" alt="Open Support" width="1280" height="720" data-path="images/product-tours/get-support/01-open-support.png" />
  </Step>

  <Step title="Read the latest reply">
    Open a request to see the full conversation and reply in context.

    <img src="https://mintcdn.com/sourcemedium/vJWhKdrmNWXiJXVp/images/product-tours/get-support/02-read-the-latest-reply.png?fit=max&auto=format&n=vJWhKdrmNWXiJXVp&q=85&s=a0f4f885a4ca3ea6c3c2a1792b1b6597" alt="Read the latest reply" width="1280" height="720" data-path="images/product-tours/get-support/02-read-the-latest-reply.png" />
  </Step>

  <Step title="Start a new request">
    Describe what you need and add any useful files. When you send, it opens as a support request and replies land right here.

    <img src="https://mintcdn.com/sourcemedium/vJWhKdrmNWXiJXVp/images/product-tours/get-support/03-start-a-new-request.png?fit=max&auto=format&n=vJWhKdrmNWXiJXVp&q=85&s=ef13eeb62a07dd81c64b342ef930edd5" alt="Start a new request" width="1280" height="720" data-path="images/product-tours/get-support/03-start-a-new-request.png" />
  </Step>
</Steps>

## Related

* [FAQs](/faq)