> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sourcemedium.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Gorgias - Integration Instructions

> Connect Gorgias to SourceMedium with your Gorgias subdomain, email, and API key.

## Follow this integration guide to connect your Gorgias data to SourceMedium.

Gorgias is a customer support platform for ecommerce brands. SourceMedium syncs Gorgias tickets and satisfaction survey data so support conversations can be analyzed alongside customer and order history.

<Note>Gorgias is a Premium integration. Reach out to your account manager or [integrations@sourcemedium.com](mailto:integrations@sourcemedium.com) to confirm it is enabled for your account.</Note>

### How to connect

SourceMedium connects to Gorgias with Gorgias REST API credentials. You create the key in Gorgias, then enter your Gorgias subdomain, account email, and API key in SourceMedium.

<Snippet file="connect-access-note.mdx" />

<Steps>
  <Step title="Create an API key in Gorgias">
    In Gorgias, go to **Settings → REST API** and create an API key. See Gorgias's guide: [REST API](https://docs.gorgias.com/en-US/rest-api-208286).
  </Step>

  <Step title="Add your Gorgias details in SourceMedium">
    Find **Gorgias** in the connector picker and click **Connect**, then enter:

    * **Subdomain**: the part before `.gorgias.com` in your Gorgias URL (for example, `acme` for `acme.gorgias.com`)
    * **Email**: your Gorgias account email
    * **API key**: the key you just created

    Click **Connect**.
  </Step>

  <Step title="Confirm it is connected">
    SourceMedium checks the details and the connection shows **Connected**. If they are rejected, confirm the subdomain, email, and key and try again.
  </Step>
</Steps>

<Snippet file="api-key-security-note.mdx" />

### What data syncs

Data can include ticket status, communication channel, message volume, assignee or team, tags, resolution timing, one-touch resolution, and customer satisfaction survey results.

### Questions you can answer

* What is our CSAT score by support channel this month?
* What is our average resolution time by team or assignee?
* Which tags appear most often in tickets from repeat customers?
* What percentage of tickets are resolved in one touch?
* How does support volume trend alongside order volume?