> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sourcemedium.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Using AI Analyst with multiple stores

> How store selection works in Slack when your tenant has more than one store

If your company has multiple stores, the AI Analyst asks you to confirm which store a thread should use.

<Info>
  This only applies when your tenant has more than one available `sm_store_id`. If you have one store, you will not see this flow.
</Info>

***

## When you’ll see this

You are in the multi-store flow when:

* Your tenant has `>1` `sm_store_id` values
* The AI Analyst shows a store selector before analysis runs

If only one store exists, analysis runs normally without a selector.

***

## How it works

Store selection is set **per thread**:

1. You start a question.
2. You confirm a store (button or typed reply, depending on context).
3. The thread is locked to that store.
4. Everything in that thread stays on that store.

To switch stores, **start a new thread**.

***

## DM vs channel behavior

| Context                               | Behavior                                                                                                                                                                                         |
| ------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Direct message (DM)**               | If needed, you’ll see store confirmation. Typing can confirm the selected store when confirmation is waiting.                                                                                    |
| **Channel or private channel thread** | Start by mentioning the bot. If store confirmation is waiting, use the button or type a reply. After the store is locked, mention the bot for follow-up analysis (for example, `@SourceMedium`). |

<Tip>
  In channels, use `@SourceMedium` for follow-up analysis in the thread.
</Tip>

***

## What happens after store confirmation in channels

If a channel thread is waiting for store confirmation:

* Your original question is held.
* As soon as you confirm the store, that question runs automatically.
* A typed confirmation reply is treated as confirmation, not as a brand-new question.

***

## Where to see your available stores

You can check your available stores directly in Slack at the start of a new DM thread:

1. Start a new DM thread with SourceMedium.
2. Click **Data Availability Report** in the opening message.
3. In the modal, find the section listing stores by `sm_store_id`.

If you’re not sure what `sm_store_id` means, see the [Glossary](/help-center/glossary).

***

## Common pitfalls

<AccordionGroup>
  <Accordion title="I clicked an older selector message and nothing changed">
    Older selector messages can expire. Use the latest selector shown in the thread, or start a new thread.
  </Accordion>

  <Accordion title="I asked in a channel thread and got no response">
    In channels, follow-up analysis requires mentioning the bot with `@SourceMedium`. Ask again with `@SourceMedium`.
  </Accordion>

  <Accordion title="I need to switch to a different store in this thread">
    Once confirmed, the thread is locked to that store. Start a new thread to switch stores.
  </Accordion>
</AccordionGroup>

***

## Quick examples

### Channel flow

<Steps>
  <Step title="Start with a mention">
    In a channel thread, ask a question with `@SourceMedium`.
  </Step>

  <Step title="Confirm store scope">
    If prompted, click **Use this store** or type a reply.
  </Step>

  <Step title="Continue with mentions">
    Ask follow-ups in that thread with `@SourceMedium`.
  </Step>
</Steps>

### DM flow

<Steps>
  <Step title="Ask your question in DM">
    Message the bot directly in DM.
  </Step>

  <Step title="Confirm store if prompted">
    Use the selector/confirmation prompt if shown.
  </Step>

  <Step title="Keep going in the same DM">
    Ask follow-up questions naturally in DM.
  </Step>
</Steps>

***

## Related

<CardGroup cols={2}>
  <Card title="Setup & Installation" icon="gear" href="/ai-analyst/setup">
    Installation, permissions, and workspace access basics.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/ai-analyst/troubleshooting">
    Common issues and fixes for Slack interaction patterns.
  </Card>

  <Card title="Standard Analysis" icon="bolt" href="/ai-analyst/workflows/standard">
    How specific questions are processed.
  </Card>

  <Card title="Deep Analysis" icon="brain" href="/ai-analyst/workflows/deep-analysis">
    How open-ended questions are handled.
  </Card>
</CardGroup>